FAQ

Gift Voucher:

Purchased a journal as a gift and worried it might not arrive in time? 

Download and print a gift voucher or send via email to let the recipient know a special gift is on the way: Gift Voucher.


Holiday Hours:

Place holiday orders by December 11th to ensure you get your package delivered on time. 

Mahara will be closed: Tuesday, December 23 to Friday, December 26, and December 31 to January 2. Orders placed during this time will be processed on the following business day.   


Shipping:


Do I have to pay duties or import fees when ordering from the U.S.?

Yes. Due to recent tariff requirements, and since our products ship from Canada, applicable duties and import fees are calculated and added at checkout along with shipping. This ensures there are no surprise fees when your order arrives - everything is paid upfront so your package can clear customs smoothly.

If you are a US customer and want to avoid paying duties, you can purchase our journal from our US retail providers including: Barnes and Noble and Paper Source stores (available online or in store). 



Where do you ship your products to? Do you ship internationally?

Our products are currently available for purchase across Canada and the US. Please sign-up to our email to be notified when international shipping is made available and/or email us at hello@maharamindfulness.com to be added to our wait list. If you're based in Europe, you can purchase a journal online via Asteh shop in Sweden.   



How long does it take for my delivery?

Order Processing Time: 

  • Items are shipped out from Ontario, Canada and shipping delivery times vary based on distance from this location. Please be mindful that you may experience shipping delays during the busy holiday season so order early.
  • Allow for 1-3 business days to prepare orders during busy holiday season. 

Note: If there are any shipping providers on strike during the holiday period, we will use an alternative carrier to ensure your package is delivered. 

Holiday Shipping: 

  • Submit your order by December 11th to ensure your package is delivered on time for the holidays. 

Below are approximate shipping times after your order is processed and sent.

Canada Shipping Options:
  • Canada Post Expedited Parcel (2-6 business days)
  • Canada Post Xpresspost (2-4 business days)
  • Canada Post Priority (2-3 business days)
  • Purolator Ground (4-7 business days)
  • Purolator Express (2-4 business days)
  • Free Shipping (3-10 business days) 
US Shipping Options:
  • Canada Post Tracked Packet USA (10-14 business days)
  • Canada Post Expedited Parcel (6-10 business days)
  • Canada Post Xpresspost USA (4-7 business days)
  • DHL Service (2-4 business days) 


What courier services do you use?

We use Canada Post, USPS, DHL and Purolator for orders shipped to Canada and the US.



Is signature required upon delivery?

No signature is required - if you are not at home at the time of delivery, the courier will leave your package in a safe location if possible. Otherwise a notice card will be left indicating the nearest pick up location.


Orders:


What currency do you use?

Customers may checkout in either USD or CDN. Please select your preferred currency to checkout with from the drop down menu while shopping. Note that payments made through PayPal or Google Pay will be automatically processed in USD. 


Do you offer discounts on bulk orders?

If you are interested in ordering 10+ journals please email us at hello@maharamindfulness.com. Further discounts are available on larger orders. 


Where is my order?

Once you place an order online for in-stock items, please allow for 1-3 business days for your order to be processed. We will do our best to get your orders processed as quickly as possible. You will receive an email with an update once your order has been shipped, including a tracking number. 


Can I edit my order?

If the order hasn’t been processed, you have up to 24 hours from the time of purchase to edit any order in the capacity of changing or adding items, and/or requesting multiple orders to be shipped together. You may edit your shipping address up until you have received confirmation that your order has been fulfilled and ready for shipment. To edit your order please contact us at hello@maharamindfulness.com.


Returns:


What is your return policy?

If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days from when item is delivered. Returned products must not be used, and original product packaging must be intact. If it has been more than 14 days, unfortunately we cannot offer you a refund. If you receive a product from us that is damaged or defective, please email us at hello@maharamindfulness.com. 



Are returns free?

Please note that all shipping costs, initial, as well as, return, will be the customer’s responsibility. Return shipping labels are not provided by Mahara. Your original shipping fee is not refundable. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. If the return is due to an error on our end, we will provide a return shipping label. If you have any questions about returns, please email us at hello@maharamindfulness.com.



When will I receive my refund?

As soon as we receive the returned product in good condition, your refund will be processed within 2 business days. All refunds will be applied to the original payment, excluding shipping fees.

If you have not received a refund yet, please contact your credit card company or bank, as it may take 5-10 business days before your refund is processed. If you have done the above and still have not received your refund, please contact us at hello@maharamindfulness.com.


Payments:


Do you offer payment plans or financing options?

We currently do not offer payment plans or financing.



Will I have to pay customs or duties on my purchase?

Yes - if you are ordering from the US. Due to recent tariff requirements, and since our products ship from Canada, applicable duties and import fees are calculated and added at checkout along with shipping. This ensures there are no surprise fees when your order arrives - everything is paid upfront so your package can clear customs smoothly.

 

Journal & Packaging Details:


What colours do the journals come in?

  • Available colours (linen fabric): Coastal Beige, Cobblestone, Seashell
  • Available colours (vegan leather): Earth, Midnight Blue


Do you offer gift wrapping or custom notes?

We do not offer gift wrapping or custom notes at this time. 



What packaging materials do you use?

The journal comes in a fabric pouch and sealed in a recycled plastic bag, and mailed in a cardboard box. We are currently looking to transition all our packaging and journal materials to be as environmentally friendly as possible, while ensuring the product gets to you without any damages. 



What mental health organizations do the sale of these journals support?

A percentage of every journal sold goes to supporting the Centre for Addiction and Mental Health (CAMH) in Canada and the National Alliance on Mental Health (NAMI) in the US.


    Retail Partners:


    Where else do you sell your journals?

    Our journals are available for sale in-store with the following approved retailers:


    Inquiries:


    Where can I get more information about stocking your product?

    Please email us at hello@maharamindfulness.com.

    Who do I contact for media interviews?

    Please email us at hello@maharamindfulness.com.

    Who do I contact for partnerships/collaboration opportunities?

    Please email us at hello@maharamindfulness.com.

    For all other questions, please email us at hello@maharamindfulness.com. We will get back to you within 2 business days.